Return & Refund Policy
Transparent policies that protect both you and our puppies
Our Commitment to You
At Titan Bull Terriers, we want you to feel confident and secure in your decision to welcome one of our puppies into your family. While returns due to health issues have been extremely rare, we maintain comprehensive policies to ensure peace of mind for all our puppy families.
Key Timeframes
Our Policies
Refund Policy
Health-Related Refunds: If your puppy's veterinary examination reveals discrepancies with the provided health records, or if the puppy is deemed unhealthy or diagnosed with genetic defects, you are entitled to a full refund within 3-5 business days.
Care Concerns (Within 90 Days): If you feel you can no longer provide adequate care for your puppy within the first 90 days, you may return the puppy for a full refund. Before processing, we'll conduct a health examination.
After 90 Days: Refunds are no longer available for care-related returns after the 90-day period.
Return Policy
Within 90 Days: If you decide to return your puppy within the first 90 days due to inability to provide care, you will be responsible for covering the re-shipping fee.
After 90 Days: You remain responsible for the re-shipping fee if you wish to return the puppy for care-related reasons.
Health Issues Discovered: Should a veterinary checkup within the first 7 days find the puppy to be unwell or have genetic defects, Titan Bull Terriers will cover the re-shipping fee.
Our Track Record
We're proud to share that we have not had any puppies returned due to genetic defects or health issues. The only return we've experienced was from an owner who had to relocate abroad for work and couldn't find a suitable caretaker.
Return & Refund Process
If you need to initiate a return or refund, follow these simple steps:
Contact Us
Reach out to Titan Bull Terriers via our contact form or email to explain your situation. Be as detailed as possible.
Request Review
Our team will review your submission within 24-48 hours and respond with next steps.
Health Verification
If applicable, we may request veterinary documentation or conduct a health examination.
Refund Processing
Once approved, refunds are processed within 3-5 business days.
Important Details
Documentation Requirements
- Veterinary examination report (within 7 days for health claims)
- Two vet confirmations for genetic defect claims
- Detailed explanation for care-related returns
- Original purchase documentation
Shipping Responsibilities
- Health Issues (First 7 Days): We cover shipping
- Care Concerns (Any Time): Buyer covers shipping
- We'll help coordinate safe pet transport
Our Commitment to Responsible Placement
At Titan Bull Terriers, we thoroughly screen potential families to ensure our puppies go to loving, capable homes. Our careful placement process helps minimize the need for returns. However, we understand that life circumstances can change, and we're committed to supporting both our puppies and their families through any challenges.
Questions About Our Policies?
We're happy to clarify any aspect of our return and refund policies. Don't hesitate to reach out!
Contact UsGenetic Disorders Covered
Our lifetime genetic guarantee covers the following hereditary conditions commonly found in Parrots:
Psittacine Beak and Feather Disease (PBFD)
A viral disease affecting feather and beak development, potentially leading to immune system compromise and progressive feather loss in parrots.
Proventricular Dilatation Disease (PDD)
A neurological condition affecting the digestive system, causing the proventriculus to dilate and leading to weight loss and digestive issues.
Polyomavirus
A highly contagious viral infection that can cause sudden death in young parrots, affecting multiple organ systems including the heart and liver.
Aspergillosis Susceptibility
A genetic predisposition to fungal respiratory infections, which can cause breathing difficulties and chronic respiratory disease in susceptible birds.
Congenital Heart Defects
Hereditary heart abnormalities affecting blood flow and cardiac function, which can cause exercise intolerance and reduced lifespan if untreated.
Pacheco's Disease Susceptibility
A genetic vulnerability to herpesvirus infection causing liver damage and rapid deterioration, often fatal in parrots without early intervention.